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Upon placing an
order with FrightShop.com, Inc. the customer accepts all terms and conditions as
listed below.
ORDER
AGREEMENT
Q. What if I'm not
satisfied with my purchase?
A: If you are not
satisfied with your purchase for any reason and would like a refund or to
exchange the item, please call our Customer Service Center at 1-800-621-0038 or
1-707-642-6397 (toll call) and indicate you wish to return an item by sending it
back to our warehouse. Please review the following rules and guidelines
regarding returns.
The
following items are non-returnable:
- Masks
- Wigs
- Hats
- Makeup
- Books
- Special
Order, Auction, or Clearance Items
-
Christmas/Holiday items if it's after December 20
Costumes may
only be exchanged for a different size if:
- The
costume is in brand-new condition, and
- It's
BEFORE October 15.
Due to the high volume of
orders, no costumes may be exchanged after October 15th of the current year.
The
following items may be returned if unopened:
(If open but defective, they may be exchanged for the same
title only).
ALL OTHER ITEMS MUST BE
RETURNED IN BRAND NEW (RE-SELLABLE) CONDITION WITHIN 30 DAYS (POSTMARKED) OF
PURCHASE. A 15% RESTOCKING FEE WILL APPLY.
SHIPPING CHARGES ARE NOT
REFUNDABLE.
THE CUSTOMER IS RESPONSIBLE FOR ALL SHIPPING AND HANDLING FEES.
Q. How long will it
take for me to get my order?
A: Most
items ship in 24-hours from being placed. Some items may take 2-3 days to
ship. And backordered items will be shipped as soon as merchandise becomes
available. If you are paying by credit card or PayPal®, all in stock
items will ship the next business day (usually less than 24-hours after you
placed your order. Orders placed with personal or business checks are held
for 10-days after we received them, until the funds clear our bank. Your
items ship out the next business day after they are cleared, if they are in
stock. If you ordered several items and a one or two are on backorder, we
will either ship a partial shipment and send the backordered items shortly
thereafter; or contact you via e-mail to ask what you would like us to do.
Disclaimers
-1- FrightShop.com,
Inc. will not be responsible for late or untimely deliveries by any freight
carriers.
-2- The customer is
responsible for the package once it has left our warehouse.
-3- All returns or
exchanges must be in original condition and packaging.
-4- No returns allowed
after October 15 of the current year.
-5- Any special order
items cannot be returned, exchanged, or cancelled.
-6- All exchanges or
refunds will be inspected and issued at the discretion of FrightShop.com, Inc.
-7- Customer agrees to
assume all liability in the use, misuse, or handling of any product purchased
from FrightShop.com, Inc. and will not hold FrightShop.com, Inc., it's agents,
employees, board members, or owners liable for any reason.
-8- Items may vary due to production and/or the printing process.
FrightShop.com, Inc. is not responsible for any advertent errors.
-9- No contract will subsist between you and
FrightShop.com, Inc. for the sale by it to you of any product unless and until
FrightShop.com, Inc. accepts your order by email confirming that it has dispatched your product.
-10- We cannot be held responsible for any typographical or photographic errors and we reserve the right to cancel any orders resulting from such errors.
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